Our terms of purchase
When you order from us, you buy under our terms & conditions, and by placing an order it is deemed that you have read and accepted these.
We accept the following methods of payment: Visa, Mastercard, Amex, Paypal and Apple Pay. All prices are in pounds sterling.
We charge postage at cost; this is calculated in the shopping cart by the combined shipping weight of your books.
Acknowledgement of order
All orders receive an onscreen confirmation and, as soon as your order has gone through, you should get an order confirmation email from firstname.lastname@example.org – please check your junk email folder and spam filter if it doesn’t arrive. You will also receive a shipping confirmation once your order has been sent (within two working days).
Digital edition license
All physical books purchased directly from our website, whether hardback or paperback, will be accompanied by the digital edition (if available for the title). This will follow your order in a separate email and will be sent in 48 hours or less. Our digital editions are DRM-free (free of Digital Rights Management), but are subject to the terms of this license. You own the file, and you can use it on any of your devices in perpetuity. You are prohibited from uploading Scarlet Imprint digital editions to any website or file-sharing network, or in any other way making them available for distribution, sharing, copying, downloading, or reselling.
Speed of despatch
We aim to despatch books within 2 working days of receipt of the order.
Orders are sent via the Royal Mail first class in the UK, and airmail overseas. As a guide, delivery to Europe takes approximately 4 days to a week, delivery to the States and worldwide a week to ten days. Delivery times are however, subject to customs clearance, local services etc which may affect estimated delivery.
Fine editions are sent using a tracked/signed for service or a courier, for which we will need a contact phone number. Most courier services do not deliver to P.O. box addresses, so we kindly request that you give us a home or work address when ordering.
Delivery to some countries has presented us with persistent problems, even when using tracked and signed for services. As a result we can only send books to Brazil and Mexico at the risk of the recipient.
Lost books and late delivery
It is our policy to replace books that are lost in the post. If you do not receive your delivery in the expected timeframe, please let us know.
An item is not considered officially ‘lost’ by Royal Mail until 20 days (UK) and 30 days (Europe, Worldwide) after shipping. After this time we will send a replacement.
If the book that you have purchased has physical faults, either in its manufacture or from damage in the shipping process, please email us to request a replacement. In the case that replacement is not possible we will refund you. If your order has been supplied incorrectly, email us and we will make good any shortage or non-delivery. We cannot consider copies returned for other reasons.