Speed of despatch
We aim to despatch books within 2 working days of receipt of your order.
Orders are sent via the Royal Mail first class in the UK, and Airmail overseas. We also offer tracked and signed options to the UK, Europe and Worldwide:
Royal Mail Signed For First Class for proof of delivery, and aims to deliver the parcel on the next working day. Please note, we cannot send parcels requiring a signature on delivery to PO Box addresses.
Parcelforce 48 offers guaranteed UK-wide delivery within 2 working days, this service is fully tracked, with signature on delivery as standard. We advise selecting this option when ordering fine editions. Please note, we cannot send parcels requiring a signature on delivery to PO Box addresses.
International Tracked and Signed is a combination service offering full end-to-end tracking, and a signature on delivery. This service is not available to some destinations, in which case we will despatch books via International Tracked or International Signed: please see the Royal Mail Tracked and Signature services coverage for more information. We advise international customers to select this option when ordering fine editions. Please note, we cannot send parcels requiring a signature on delivery to PO Box addresses.
As a guide, delivery to Europe takes approximately 3–5 working days, delivery to the States and Worldwide 5–7 working days. Delivery times are, however, subject to customs clearance, local services etc., which may affect estimated delivery.
If you order a fine edition, for added security we request that you select the tracked/signed for option at the checkout. Most courier and signature on delivery services do not deliver to P.O. box addresses, so we kindly request that you give us a home or work address when ordering.
Delivery to some countries has presented us with persistent problems, even when using tracked and signed for services. As a result we can only send books to Brazil and Mexico at the risk of the recipient.
Lost books and late delivery
It is our policy to replace books that are lost in the post. If you do not receive your delivery in the expected timeframe, please let us know.
An item is not considered officially ‘lost’ by Royal Mail until 20 days (UK) and 30 days (Europe, Worldwide) after shipping. After this time we will send a replacement.
We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you. Please ensure that you enter full and accurate details of the delivery address and the postal code, of the recipient. Please double-check the address carefully when placing your order and on the order notification; if you notice an error after placing an order, email us as soon as possible with the correct details. In the event that a package is returned to us, you will be responsible for the return shipping cost as well as the redelivery cost.
If the book that you have purchased has physical faults, either in its manufacture or from damage in the shipping process, please email us to request a replacement. In the case that replacement is not possible we will refund you. If your order has been supplied incorrectly, email us and we will make good any shortage or non-delivery. We cannot consider copies returned for other reasons.